This Privacy Policy describes how AUTO SPA, operated by Elite&co., collects, uses, and protects your personal information when you visit our website or purchase our products.

We value your privacy and are committed to protecting your personal information in accordance with applicable laws and standard e-commerce practices.

1. Company Information

This Website is operated by:

AUTO SPA
Operated by: Elite&co.

Registered/Business Address:
Plot No. 7, Nishan Colony, Chandigarh Bypass,
Village Bajwara, Hoshiarpur, Punjab – 146023, India

WhatsApp Contact: +91 84102 70000
Email: eliteco0032@gmail.com

2. Information We Collect

When you visit our website, create an account, contact us, or place an order, we may collect certain personal information, including:

• Name

• Email address

• Phone number

• Shipping and billing address

• Order and purchase history

• Device and browser information

• IP address

• Payment transaction information

• Any information you voluntarily provide when contacting us

This information may be collected when you:

• Place an order

• Create or use an account

• Contact customer support

• Subscribe to marketing communications

• Browse or interact with our website

• Participate in promotions, surveys, or other activities

3. How We Use Your Information

We may use the information we collect for purposes including:

• Processing and fulfilling your orders

• Providing shipping and delivery services

• Processing payments

• Providing customer support

• Communicating with you regarding your orders

• Sending order confirmations, updates, and notifications

• Improving our website, products, and services

• Understanding customer preferences and website usage

• Preventing fraudulent or unauthorized transactions

• Sending promotional offers and marketing communications, where permitted

• Complying with applicable legal and regulatory requirements

4. Payment Processing

Payments made through our website may be processed through secure third-party payment gateway providers.

We do not intentionally store sensitive payment information such as complete credit card numbers, CVV details, or banking credentials on our own servers.

Payment information is processed securely by the respective payment service provider in accordance with its applicable privacy and security policies.

5. Checkout and Third-Party Services

We may use third-party service providers to support our website, checkout process, customer communication, order management, payment processing, analytics, and other business operations.

These service providers may receive limited personal information where necessary to perform the services they provide to AUTO SPA.

We take reasonable steps to ensure that such information is used only for legitimate business purposes and in accordance with applicable requirements.

6. Shipping and Logistics

To deliver your orders, we may share necessary information such as your:

• Name

• Phone number

• Shipping address

• Order details

with our courier, logistics, shipping aggregator, and delivery partners.

Such information is shared only to the extent reasonably necessary to process and deliver your order.

7. Analytics and Tracking Technologies

Our website may use analytics and tracking technologies to understand website traffic, improve user experience, measure marketing performance, and enhance our services.

These technologies may collect information such as:

• Browser and device type

• Pages visited

• Time spent on the website

• Website interactions

• Referring websites

• General geographic information

• IP address and similar technical information

We may use third-party analytics and marketing services where applicable.

8. Cookies

Our website may use cookies and similar technologies to provide a better browsing and shopping experience.

Cookies may help us:

• Maintain shopping cart and checkout sessions

• Remember your preferences

• Improve website functionality

• Analyze website traffic

• Understand user behavior

• Improve website performance

• Support marketing and advertising activities

You may disable or manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of our website.

9. Marketing Communications

Where permitted and, where required, with your consent, AUTO SPA may send promotional communications through:

• Email

• SMS

• WhatsApp

• Other communication channels

These communications may include:

• New product announcements

• Special offers

• Discounts

• Promotional campaigns

• Product updates

• Brand announcements

You may opt out of promotional communications at any time by using the unsubscribe option provided in the communication or by contacting us directly.

You can also contact us through WhatsApp at +91 84102 70000 to request that promotional communications be stopped.

Please note that you may continue to receive essential communications related to orders, transactions, or customer service.

10. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no met