Thank you for shopping with AUTO SPA. We strive to provide high-quality automotive care and detailing products while ensuring a smooth and reliable shopping experience for our customers.

This Return & Refund Policy explains the circumstances under which returns, replacements, or refunds may be provided for orders placed through AUTO SPA.

1. Eligibility for Returns

Returns or replacement requests may be accepted in the following cases:

• Wrong product delivered

• Product damaged during transit

• Manufacturing defect

• Product leakage during shipping

Return or replacement requests must be initiated within 7 days of delivery.

To request a return or replacement, customers must contact our support team and provide:

• Order details

• Order number

• Clear photographs of the product and packaging

• Video or unboxing video, where required

• Description of the issue

Requests submitted after the applicable return period may not be accepted.

2. Conditions for Return Approval

To qualify for a return, replacement, or refund:

• The product should be unused, except where opening is reasonably necessary to identify a defect

• The product should be returned in its original packaging

• All original accessories, labels, seals, and packaging should be retained where applicable

• The order invoice or valid proof of purchase must be available

• Clear photos or videos may be required for verification

AUTO SPA reserves the right to inspect and verify the reported issue before approving a return, replacement, or refund.

Returns may be declined if the product shows signs of misuse, improper handling, intentional damage, or damage caused after delivery.

3. Non-Returnable Items

Certain products may not be eligible for return or refund, including:

• Products that have been used beyond what is reasonably necessary to identify a defect

• Products damaged due to incorrect usage or improper handling

• Products damaged due to failure to follow usage instructions

• Products returned without original packaging, where packaging is required

• Products purchased during special promotional or clearance sales where clearly marked as non-returnable

• Products altered, modified, diluted, or mixed after delivery

Any exclusions are subject to applicable consumer protection laws.

4. Replacement Process

If your return or replacement request is approved, AUTO SPA may offer a replacement product depending on the nature of the issue and product availability.

A replacement may be dispatched:

• After the returned product has been received and inspected; or

• After photographs, videos, or other evidence have been reviewed and the issue has been verified

The appropriate process will depend on the circumstances of each case.

If the same product is unavailable, we may offer an alternative resolution, including a refund where applicable.

5. Refund Process

If a refund is approved, it will generally be processed through the original payment method used to place the order.

Approved refunds typically take 5–10 business days to reflect after processing, depending on the customer's bank, card issuer, UPI provider, or payment gateway.

Actual credit timelines may vary depending on the financial institution.

For Cash on Delivery (COD) orders, refunds may be processed through bank transfer, UPI, or another suitable method after verification of the customer's details.

6. Shipping Charges

Original shipping charges are generally non-refundable unless the return is due to an issue attributable to AUTO SPA, such as:

• Incorrect product delivered

• Product damaged during transit

• Manufacturing defect

• Product leakage during shipping

Where applicable, AUTO SPA may arrange a return pickup or provide appropriate return instructions.

7. Return Shipping

For approved return requests, AUTO SPA may arrange a reverse pickup through our courier or logistics partners.

Reverse pickup availability depends on the customer's location and courier serviceability.

If reverse pickup is unavailable for a particular PIN code or location, the customer may be requested to ship the product to the address provided by our support team.

Customers should not return products without first contacting AUTO SPA and receiving return approval and instructions.

8. Damaged, Leaking or Incorrect Products

If you receive a damaged, leaking, defective, or incorrect product, please contact us as soon as possible after delivery.

For faster verification, we recommend keeping:

• The original shipping package

• Product packaging

• Shipping label

• Invoice

• Clear photographs

• An unboxing video, where possible

Please do not dispose of the damaged product or packaging until the issue has been reviewed by our support team.

9. Order Cancellation

Orders may be cancelled before they are shipped by contacting our customer support team.

Once an order has been packed, dispatched, or handed over to the courier partner, cancellation may not always be possible.

If an eligible prepaid order is successfully cancelled before shipment, the applicable refund will be processed to the original payment method.

If the order has already been shipped, the applicable return/refund procedure may apply instead.

10. Refund Delays

If an approved refund has not been credited within the expected timeframe, customers should first check with their bank, card issuer, UPI provider, or payment service provider.

If the issue remains unresolved, please contact AUTO SPA with your order details so that we can assist with the refund status.

11. Contact Information

For any return, replacement, cancellation, or refund-related questions, please contact us:

AUTO SPA
Operated by Elite&co.

Address:
Plot No. 7, Nishan Colony, Chandigarh Bypass,
Village Bajwara, Hoshiarpur, Punjab – 146023, India

WhatsApp: +91 84102 70000
Email: eliteco0032@gmail.com