Thank you for shopping with AUTO SPA. This Shipping Policy outlines how orders placed through our Website are processed and delivered across India.

All orders placed through AUTO SPA are delivered within India (Pan India), subject to courier serviceability.

1. Order Processing

Orders are typically processed within 1–2 business days after successful payment confirmation.

Orders placed on weekends, public holidays, or outside regular business hours may be processed on the next business day.

Once your order has been processed and shipped, you may receive shipping confirmation and tracking details through email, SMS, WhatsApp, or other available communication channels.

2. Shipping Partners

AUTO SPA ships orders through reliable courier and logistics partners to ensure safe and timely delivery across India.

Our logistics partners may include:

• Shiprocket logistics network

• Delhivery

• Blue Dart

• DTDC

• Xpressbees

• India Post

• Other courier and logistics partners

The courier partner may be selected based on your location, PIN code serviceability, delivery speed, availability, and operational requirements.

3. Delivery Time

The estimated delivery timeline within India is generally:

3–7 business days

Delivery timelines may vary depending on:

• Customer location and PIN code

• Courier partner availability

• Remote or rural locations

• Public holidays

• Weather conditions

• Regional restrictions

• High order volumes

• Unforeseen logistical circumstances

Remote locations may require additional delivery time.

Delivery timelines are estimates and are not guaranteed.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before the order is completed.

AUTO SPA may offer free shipping promotions, discounted shipping, or other delivery offers from time to time based on promotional campaigns, order value, or other applicable conditions.

5. Order Tracking

Once your order is shipped, tracking information may be shared with you through email, SMS, or WhatsApp.

You can use the tracking details provided to monitor your shipment through the relevant courier or logistics partner.

If tracking information does not update immediately, please allow reasonable time for the courier system to reflect the latest shipment status.

6. Delivery Issues

If your shipment is delayed, lost, damaged, or marked as delivered but has not been received, please contact our customer support team.

We will make reasonable efforts to coordinate with the relevant courier or logistics partner and assist in resolving the issue.

Customers are responsible for providing accurate:

• Name

• Delivery address

• PIN code

• Phone number

• Other required delivery information

Incorrect or incomplete information may result in delivery delays or failed delivery attempts.

7. Address Changes

If you need to change your delivery address after placing an order, please contact AUTO SPA as soon as possible.

Once an order has been shipped, an address change may not be possible and will depend on the courier partner's policies and operational limitations.

AUTO SPA cannot guarantee that an address change request can be accommodated after shipment.

8. Delivery Attempts

Courier partners generally make multiple attempts to deliver an order.

If the customer is unavailable, unreachable, provides an incorrect address, or otherwise cannot receive the shipment, the courier may return the package to AUTO SPA.

In cases where an order is returned due to customer-related reasons, additional shipping or re-shipping charges may apply.

9. Damaged or Tampered Packages

If your package appears damaged, opened, or tampered with at the time of delivery, we recommend that you:

• Check the package carefully before accepting it

• Take clear photographs or videos of the package

• Record an unboxing video where possible

• Report the issue to AUTO SPA as soon as possible

If the package has been visibly tampered with, you may refuse delivery where the courier service permits.

Any claim relating to damaged or missing products may require photographs, videos, packaging details, order information, or other supporting evidence.

10. Delivery Delays Beyond Our Control

AUTO SPA is not responsible for delays caused by circumstances beyond our reasonable control, including:

• Natural disasters

• Severe weather

• Government restrictions

• Public emergencies

• Strikes

• Courier disruptions

• Transportation issues

• Regional restrictions

• Other unforeseen events

We will, however, make reasonable efforts to assist customers in tracking and resolving delayed shipments.

11. Contact Information

For any shipping-related questions or assistance, please contact us:

AUTO SPA
Operated by Elite&co.

Address:
Plot No. 7, Nishan Colony, Chandigarh Bypass,
Village Bajwara, Hoshiarpur, Punjab – 146023, India

WhatsApp: +91 84102 70000
Email: eliteco0032@gmail.com