Cancellation policy:
You need to cancel the order within 12 hours of placing them, as we ship the orders within 12 hours. To cancel the order, you can email us eliteco0032@gmail.com or whatsapp us on +918410270000 between 10 AM to 5 PM (Monday to Saturday). We would cancel the products from our end. Once the order is cancelled, you will receive an SMS confirming your cancellation. Please note, the orders would not be cancelled post 12 hours of receiving the orders.
Return & Refund Policy:
We have a hassle-free return policy if you are dissatisfied with the product. The package should be intact and the product should not be used. In case you have received a damaged/defective or incorrect product, you can email us with an image or video of the product and we will process your return request.
What do I need to do to return a product?
To return the product, check the “Contact Us” at the bottom of the page where you may call our customer care representatives or email us at eliteco0032@gmail.com or whatsapp us on +918410270000. We have a 7-day return policy and it starts from the date the product was delivered as per the confirmation received from our courier partners.
All refunds will be processed within 7 business days from the date of receipt of the product at our warehouse, subject to product inspection.
Note: Liquid items are not eligible for return. In case of liquid item getting damaged during transit, we will replace such items upon providing video and image proof.
Return shipping fee charges are as follows:
Total Order Value | Return Shipping Fee |
Products priced below ₹899 | Return shipping fee of ₹100 will be charged |
Products priced between ₹900 to ₹1499 | Return shipping fee of ₹150 will be charged |
Products priced between ₹1500 to ₹1999 | Return shipping fee of ₹250 will be charged |
The return shipping fee will be deducted from your final refund amount.
Return Policy
At AUTO SPA, we are committed to providing our customers with high-quality automotive products and services. We understand that there may be instances where you need to return a product or request a refund. Please review our return policy carefully to ensure a smooth and hassle-free experience.
1. Eligibility for Returns:
- You are eligible to return a product or request a refund if you have purchased it directly from our website (www.autospashop.in)
- Returns are accepted within 7 days after delivery of shipment.
2. Items that can be Returned:
- Unopened and unused products in their original packaging.
- Products with manufacturing defects or damage incurred during shipping.
3. Items that cannot be Returned:
- Products that have been used or opened.
- Products without original packaging or missing parts.
4. Return Process:
To initiate a return, follow these steps:
- Contact our customer support team at contact eliteco0032@gmail.com or +918410270000 to request a return authorization.
- Provide the following information when contacting us:
- Order number
- Product description
- Reason for the return
5. Return Shipping:
- If the return is due to a manufacturing defect or damage during shipping,we will provide a pre-paid return shipping label.
- If the return is for any other reason, the customer is responsible for return shipping costs.
- Please securely package the product to prevent damage during return shipping.
6. Inspection and Refund:
- Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria.
- If the return is approved, we will process the refund to the original payment method within 2 business days.
7. Refund Options:
- Refunds will be issued in the same form as the original payment.
- If the original payment method is unavailable, refunds will be issued in the form of store credit.
8. Exchanges:
- We do not offer direct product exchanges. If you wish to exchange a product, you must return the original product as described in this policy and place a new order for the desired product.
9. Contact Information:
If you have any questions or concerns regarding our return policy, please contact our customer support team at eliteco0032@gmail.com or +918410270000.
AUTO SPA reserves the right to modify or update this return policy at any time. Please check our website for the most current version of the policy before making a return.
We appreciate your business and look forward to providing you with top-quality automotive products and services. Thank you for choosing AUTO SPA.